This website and all associated digital platforms, social media accounts, mobile applications (collectively, the "Website"), contents, products, materials, and services (collectively, the "Services") are licensed and operated by Tenille Williams Pty Ltd, ABN 96 881 224 593 (The Profitable Dog Trainer, "we", "us", "our"). The terms "you" or "Client" refer to any user or browser of the Website, purchasers, or consumers of our Services.

We reserve the right to refuse or grant refunds for the Services, pursuant to the Competition and Consumer Act 2010 (Cth).

Refunds on any digitally downloaded products including, but not limited to, workbooks, templates, scripts, and spreadsheets, shall not be granted.

Refunds on online courses are considered on a case-by-case basis and requests must be submitted in writing within 30 days of purchase to support@dogmatters.com.

Students must have completed their course(s) and demonstrate how the course(s) was not satisfactory in meeting advertised standards.

For any issues or queries related to refunds, please contact our support team directly at the email provided above.

Please note that our refund policy may be updated or changed; we encourage clients to review these terms periodically.